Helping Rhyl Residents Get Back on Track with ‘Confidence to Travel’
For many people, something as simple as catching a train can feel overwhelming—especially after time away or when confidence has taken a knock. That’s exactly why Working Denbighshire teamed up with Transport for Wales to deliver a series of supportive ‘Confidence to Travel’ sessions right here in Rhyl.
The free programme was designed to help local residents rebuild their independence and feel more comfortable using public transport again. Starting out at Rhyl Library, the sessions welcomed adults aged 16 and over who were feeling anxious, out of practice, or unsure about travelling by train.
Building Confidence Step by Step
Across three friendly and practical sessions, participants were guided through everything they needed to know about rail travel. From understanding how the network works to learning about accessibility options like Passenger Assist, the focus was on making train travel feel simple and approachable again.
There was also plenty of hands-on support, with attendees using journey-planning apps and even taking part in a real-life, supported train journey—turning knowledge into experience.
Support from the Experts
The programme was strengthened through collaboration with the British Transport Police. Police Community Support Officer Andrea Platt joined the first session to talk about safety on the रेल network, helping to reassure participants and answer any concerns.
She also accompanied the group on their final journey, offering guidance in real time—an extra boost that made a big difference in helping people feel at ease.
Real Impact, Real Confidence
By the end of the programme, participants had not only learned new skills but had also taken meaningful steps towards travelling independently again—whether for work, appointments, education, or simply getting out and about.
Lowri Jones, Wellbeing & Resilience Coach at Working Denbighshire, summed it up perfectly:
“Confidence to Travel is about giving residents the knowledge, support and reassurance they need to feel comfortable using trains again.”
Meanwhile, Transport for Wales highlighted how initiatives like this help break down barriers, making rail travel more accessible while encouraging people to explore their communities with confidence.
More Than Just Travel
Beyond getting from A to B, the project is about improving wellbeing, reducing isolation, and helping people reconnect with opportunities in their daily lives.
Working Denbighshire continues to work with partners to support residents with employment, training, and personal development—and programmes like this show just how powerful that support can be.